Refund Policy

Which items qualify

We accept qualifying returns of new defective and non-defective products and accept exchanges. Request a return or exchange within 30 days after delivery. For a non-defective item, including a change of mind or mistaken option, it must be unused and in its original condition. We also review damaged, defective, incorrect, incomplete or materially misdescribed goods.

Request and approval

Email ezajewinaqu56@gmail.com with your order number, checkout email, reason and preferred outcome. For an item problem, keep its packaging and components and provide clear photos or video. Wait for approval and the accurate return address before mailing; the shop mailing address is not automatically a returns facility.

Postal returns and refunds

A free prepaid postal return label is included in the package for an eligible return. Use it after approval; tell us if it is missing or lost. No restocking fee applies. An exchange depends on review and availability. We process or initiate an approved refund to the original payment method within 10 days; the bank or issuer may take longer to post it. Statutory rights are preserved.